{"id":14883,"date":"2024-11-25T16:33:19","date_gmt":"2024-11-25T16:33:19","guid":{"rendered":"https:\/\/carolinacat.webpagefxstage.com\/power-generation\/?page_id=14883"},"modified":"2024-12-04T12:49:01","modified_gmt":"2024-12-04T12:49:01","slug":"customer-value-agreements","status":"publish","type":"page","link":"https:\/\/carolinacat.webpagefxstage.com\/power-generation\/service\/customer-value-agreements\/","title":{"rendered":"Customer Value Agreements (CVA)"},"content":{"rendered":"\n<h1>\n\t\tCUSTOMER VALUE AGREEMENTS (CVA)\n\t<\/h1>\n\t<p>What we refer to as <strong>Customer Value Agreements<\/strong> are maintenance plans that ensure your Cat\u00ae generators and power generation equipment perform when you need them. Our Customer Value Agreements fall into two categories: Planned Maintenance plans and Total Maintenance and Repair plans. We service and repair commercial and industrial generators from manufacturers like Kohler, Cummins, and MTU.<\/p>\n\t<p><a href=\"#submit\">Contact Us<\/a><\/p>\n\t<p>\u00a0What type of power maintenance plan are you looking for at your facility?<\/p>\n\t\t\t<a href=\"#maintenance\" target=\"_self\">\n\t\t\t\t\t\tRoutine maintenance throughout the year\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"#repair\" target=\"_self\">\n\t\t\t\t\t\tRoutine maintenance AND repair work as needed\n\t\t\t\t\t<\/a>\n\t<h2>Planned Maintenance Agreements<\/h2>\n<p>Don&#8217;t risk downtime-leave it to our technicians to maintain your critical standby generators so you can rest easy. All planned maintenance plans cover routine inspections, fluid and filter changes, testing, and everything you need to keep your equipment primed and ready to go at all times. We service facilities large and small with 3 simple pricing tiers.<\/p>\n\t\t\t\t\t<h2>Silver Level<\/h2>  <ul role=\"list\"><li role=\"listitem\">Oil &#038; Filters Service<\/li><li role=\"listitem\">Cooling System Testing<\/li><li role=\"listitem\">Fuel System Inspection<\/li><li role=\"listitem\">Intake &#038; Exhaust System Checks<\/li><li role=\"listitem\">Battery Inspection<\/li><li role=\"listitem\">24\/7\/365 Emergency Service<\/li><li role=\"listitem\">Load Bank Testing*<\/li><li role=\"listitem\">Semi-Annual Inspection<\/li><li role=\"listitem\">Fuel Analysis<\/li><li role=\"listitem\">Fuel Polishing<\/li><li role=\"listitem\">Air Filter Replacement<\/li><li role=\"listitem\">Radiator Cleaning<\/li><\/ul>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\t\tSelect Plan\n\t\t\t\t\t<\/a>\n\t\t\t\t\tBest Value<h2>Gold Level<\/h2>  <ul role=\"list\"><li role=\"listitem\">Oil &#038; Filters Service<\/li><li role=\"listitem\">Cooling System Testing<\/li><li role=\"listitem\">Fuel System Inspection<\/li><li role=\"listitem\">Intake &#038; Exhaust System Checks<\/li><li role=\"listitem\">Battery Inspection<\/li><li role=\"listitem\">24\/7\/365 Emergency Service<\/li><li role=\"listitem\">Load Bank Testing*<\/li><li role=\"listitem\">Fuel Analysis<\/li><li role=\"listitem\">Fuel Polishing<\/li><li role=\"listitem\">Air Filter Replacement<\/li><li role=\"listitem\">Quarterly Inspection<\/li><li role=\"listitem\">Gold Labor Rates<\/li><li role=\"listitem\">Radiator Cleaning<\/li><\/ul>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\t\tSelect Plan\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<h2>Platinum Level<\/h2>  <ul role=\"list\"><li role=\"listitem\">Oil &#038; Filters Service<\/li><li role=\"listitem\">Cooling System Testing<\/li><li role=\"listitem\">Fuel System Inspection<\/li><li role=\"listitem\">Intake &#038; Exhaust System Checks<\/li><li role=\"listitem\">Battery Inspection<\/li><li role=\"listitem\">24\/7\/365 Emergency Service<\/li><li role=\"listitem\">Load Bank Testing*<\/li><li role=\"listitem\">Fuel Analysis<\/li><li role=\"listitem\">Fuel Polishing<\/li><li role=\"listitem\">Air Filter Replacement<\/li><li role=\"listitem\">Radiator Cleaning<\/li><li role=\"listitem\">Quarterly Inspection<\/li><li role=\"listitem\">Platinum Labor Rates<\/li><\/ul>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\t\tSelect Plan\n\t\t\t\t\t<\/a>\n\t<h2>Why Invest in Planned Maintenance?<\/h2>\n<p>Planned maintenance is critical to keep power systems and generators efficient and reliable at all times, especially in healthcare, commercial, and industrial facilities. By scheduling routine maintenance, you can prevent costly downtime as well as:<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/carolinacat.webpagefxstage.com\/content\/uploads\/sites\/4\/2021\/03\/helmet-icon.png\" alt=\"helmet-icon\" itemprop=\"image\" height=\"82\" width=\"82\" title=\"helmet-icon\" onerror=\"this.style.display='none'\"  \/>\n\t<p>Reduce Unexpected Downtime<\/p>\n\t<p>Identify problems and schedule repairs before a disruption.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"http:\/\/carolinacat.webpagefxstage.com\/content\/uploads\/sites\/4\/2024\/05\/power-icon.png\" alt=\"power icon.\" itemprop=\"image\" title=\"power icon.\" onerror=\"this.style.display='none'\"  \/>\n\t<p>Maximize Useful Life<\/p>\n\t<p>Estimate and track wear on critical components to maximize the useful life of your power system.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"http:\/\/carolinacat.webpagefxstage.com\/content\/uploads\/sites\/4\/2024\/05\/Lower-operating-cost-icon.png\" alt=\"Lower operating cost icon.\" itemprop=\"image\" title=\"Lower operating cost icon.\" onerror=\"this.style.display='none'\"  \/>\n\t<p>Lower Operating Costs<\/p>\n\t<p>Routine maintenance ensures generators and equipment are efficient so you save on costs.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/carolinacat.webpagefxstage.com\/content\/uploads\/sites\/4\/2024\/05\/Ease-of-doing-business-handshake-icon.png\" alt=\"Ease of doing business handshake icon.\" itemprop=\"image\" height=\"82\" width=\"82\" title=\"Ease of doing business handshake icon.\" onerror=\"this.style.display='none'\"  \/>\n\t<p>Ease of Doing Business<\/p>\n\t<p>We&#8217;ll handle all the details, paperwork, and maintenance schedules for your power system. No more procurement and vendor management headaches!<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"http:\/\/carolinacat.webpagefxstage.com\/content\/uploads\/sites\/4\/2024\/05\/Calendar-Icon.png\" alt=\"Calendar Icon\" itemprop=\"image\" title=\"Calendar Icon\" onerror=\"this.style.display='none'\"  \/>\n\t<p>Proactive Scheduling<\/p>\n\t<p>We track the maintenance history of your emergency power assets and tailor service intervals based on your system&#8217;s needs.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"http:\/\/carolinacat.webpagefxstage.com\/content\/uploads\/sites\/4\/2024\/05\/Predictable-Costs-icon.png\" alt=\"Predictable Costs icon\" itemprop=\"image\" title=\"Predictable Costs icon\" onerror=\"this.style.display='none'\"  \/>\n\t<p>Predictable Costs<\/p>\n\t<p>Select a monthly plan that fits your needs and avoid preventable and costly one-off repairs.<\/p>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\tSend a Message\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"tel:800.277.6010\" target=\"_self\">\n\t\t\t\t\t\t(800) 277-6010\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\tGet a Quote\n\t\t\t\t\t<\/a>\n\t<h2>Total Maintenance &amp; Repair Agreements<\/h2>\n<p>To bring more predictability to your service schedule, a Total Maintenance &amp; Repair Agreement includes a pre-set price for all your maintenance <strong>and<\/strong> repair needs over a set period of time.<\/p>\n<p>Each TM&amp;R Agreement includes repair management and planned component replacement.<\/p>\n\t<h2>Additional Add-Ons We Offer<\/h2>\n<p>Once you select a CVA plan, we do offer some additional add-ons as a full-service Power Generation dealer for your convenience Once you select a CVA plan, let us know if you would like to add any of the following add-ons:<\/p>\n\t<p>Advanced Electrical Services (AES)<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Advanced Electrical Services (AES)<\/h3>\n<p>Carolina Cat\u00ae Advanced Electrical Services (AES) is your complete switchgear and Automatic Transfer Switch service provider. As a major supplier of utility power systems for both standby and prime power, we are your &#8220;One-Call&#8221; solution. Our team of 11, full-time, AES Field Service Engineers can handle complex and comprehensive modifications and repairs to Peak Shave\/Parallel Switchgear Controls, Automatic Transfer Switches (ATS) and Generator Control Systems.<\/p>\t\n\t<p>Load Bank Testing<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Load Bank Testing<\/h3>\n<p>At Carolina Cat, we provide a variety of load banks for testing and maintenance purposes. Our technicians can utilize our load bank equipment at your facility to test and determine the condition and power capability of your emergency generator.<\/p>\t\n\t<p>Power Equipment Repair<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Power Equipment Repair<\/h3>\n<p>At Carolina Cat, we can repair your electric power equipment from our 3 convenient locations in Charlotte, Asheville, and Greensboro, North Carolina. From generators to switchgear and rebuilds, our experienced technicians are equipped to repair all your commercial or industrial power generation equipment.<\/p>\n\t<p>Industrial Engine Service<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Industrial Engine Service<\/h3>\n<p>We service all Cat engines that power industrial equipment for manufacturers like Vermeer, Morbark, Bandit, McCloskey, Terex, Carlton, and Altex. If there is a Cat engine inside your machine that needs service, let us know.<\/p>\t\n\t<p>Remote Monitoring<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Remote Monitoring<\/h3>\n<p>Never worry about taking action should an outage occur. With our remote monitoring offerings, we&#8217;ll keep you alert and aware of outages immediately.<\/p>\t\n\t<p>Fuel Polishing &amp; Analysis<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Fuel Polishing &#038; Analysis<\/h3>\n<p>Fuel contamination can lead to hard starting, engine missing, burnt injectors, or lack of power that can lead to costly engine rebuilds and unreliable power. To prevent downtime, contact us for fuel polishing and analysis for your generators and power gen equipment.<\/p>\t\n\t<p>Need emergency service? Contact us at <a href=\"tel:800.277.6010\"><strong>(800) 277-6010<\/strong><\/a> for 24\/7\/365 support.<\/p>\n\t<h2>Get a Quote Today<\/h2>\n<p>Interested in pricing for a CVA Agreement or have questions? Fill out the form below and our team will be in touch shortly.<\/p>\n<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_11_6\" ><label class='gfield_label gform-field-label' for='input_11_6'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_6' id='input_11_6' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_11_7\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half main-contactus gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_11_7\" ><label class='gfield_label gform-field-label' for='input_11_7'>What can we help you with?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div 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